FAQ About MixyPaws Pet Care Specialists
Q: Do your Dog walkers and Cat Sitters have references?
A: Yes, all of our Pet Care Specialists have references from current MixyPaws clients and we are happy to share them with you! Before being considered for a position at MixyPaws, all potential employees must also submit multiple personal and professional references.
Q: Will I have the same dog walker or Cat Sitter every day?
A: Yes, you will have the same dog walker (or cat sitter) every day, who we are confident both you, your pup or your kitty will come to know and love! Continuity is a cornerstone of our service. Should your dog walker ever need a rare day off we will notify you and one of our Managers or Trusted Pet Care Specialists in your area will be happy to cover the walk, with your permission, so you are never without coverage.
Q: Is MixyPaws bonded and insured?
A: Yes, all of MixyPaws Pet Care Specialists are bonded and insured through our company policy.
Q: Does MixyPaws require background checks for their employees?
A: Yes. Before being hired, all potential employees must pass a thorough background check.
FAQ About MixyPaws Dog Care
Q: Does MixyPaws offer early morning, evening, or weekend walks?
A: Yes. MixyPaws happily accommodates our clients' unique schedules, whenever possible. We ask that our clients try to submit scheduling requests for these types of walks with as much notice as possible, as they are often outside of the time range of our walkers' daily routine. Weekend, early morning and evening walks are subject to a surcharge.
Q: Do you handle walks for more than one dog in the same household?
A: Yes. As a value-added savings, the second dog in the same household is 1/2 the regular price.
Q: Does MixyPaws offer pet sitting services?
A: Yes! MixyPaws offers in-home Pet Sitting for our clients and their furry friends. Only MixyPaws’ most senior employees and managers handle Pet Sitting assignments. With our in-home Pet Sitting Care, MixyPaws can provide our clients the opportunity to have their pup stay in the comfort of their home while they're away and have the company of their second best friend, their MixyPaws Dog Walker!
Q: Does MixyPaws still handle walks in inclement weather conditions?
A: Yes. As New York City residents, we are accustomed to the elements; rain or shine, your MixyPaws dog walker will be there for your furry friend. For inclement weather conditions, we are happy to provide any extra care and will follow any specific instructions for your pup before, during, and after their walks to be sure they are comfortable, clean, and happy during inclement weather conditions.
Q: Does MixyPaws only walk friendly dogs?
A: We strive to provide the best care for all clients’ dogs while understanding that each pup is different. This being said, the safety of our Pet Care Specialists and other pups is our top priority. We require that all potential clients inform us if their dog has demonstrated aggressive behavior in the past; with this information, we can work to accommodate their dog’s needs and walk him or her privately.
FAQ About MixyPaws Cat Care
Q: What does a cat visit entail?
A: We take care of food, water, and litter according to your instructions. Once we’re done with those tasks, we spend the rest of the visit entertaining your cat! We play, brush, pet, and hold your cat according to their preference and your wishes. All of our cat visits are 1-on-1 and tailored to your cat’s individual needs.
Q: DO YOUR Cat Sitters HAVE REFERENCES?
A- Yes, all of our Pet Care Specialists have references from current MixyPaws clients and we are happy to share them with you! Before being considered for a position at MixyPaws, all potential employees must also submit multiple personal and professional references.
Q: WILL I HAVE THE SAME cat sitter every time I need help?
A: We know cats require consistency, which is why we do our best to schedule the same Pet Care Specialist for your cat each time. Continuity is a cornerstone of our service. However, in the event your regular Pet Care Specialist isn’t available, we will coordinate an introduction with another terrific member of our team.
FAQ Regarding MixyPaws Company Policies
Q: What number do I call if I need to speak with someone for customer service?
A: We are happy to speak with our clients and help resolve any issues or concerns they may have, as well as do our best to answer questions, provide pet care advice and accommodate any special requests. Additionally, you can also always reach us via email too.
Manhattan Contact Info: (917) 232-0753 | GetMixy@MixyPaws.com
Brooklyn Contact Info: (347) 262-4535 | BK@MixyPaws.com
Q: What if I need emergency pet care service?
A: We always try and accommodate our clients’ last-minute emergency requests.
Q: How will I be charged for the Dog walks and Cat sits?
A: MixyPaws settles payments exclusively by credit card and ACH; we accept all major credit cards as a form of payment. Your secure transaction is always preceded by an invoice summary of services for that payment period. Payments are processed twice monthly.
Q: What do I do if I move or my needs change and I no longer need services? Does MixyPaws have a cancellation policy?
A: MixyPaws hopes that you will remain a client for the lifetime of your pet, but we understand that this contract may one day come to an end. For dog-walking clients, MixyPaws asks that you contact us a week prior to canceling our services so that we can give our walker ample time to adjust. MixyPaws does have a 5-day cancellation policy for sudden stoppage of service. This policy is to protect our employees' income. If you are moving to another area in Manhattan or Brooklyn, we will be happy to continue walks in your new location; we ask you provide us the same 5-day notice, if possible, so we can plan accordingly to adjust your existing walker’s schedule and set up a meet and greet with your dog's new walker.